Right of revocation

Cancellation policy of MD livingdesign

As followed you will receive the legally required cancellation policy and its requirements and consequences for the consumer. Consumer in the meaning of § 13 German Civil Code are natural persons, that conclude a legal transaction for a purpose that can be predominantly classified neither to commercial nor to self-employed activities.

Special advice:


The right of revocation does not apply in case of contracts regarding delivery of goods which have been produced and designed specifically for the customer and its individual necessities. Hereto counts the product MD high basic/pro. With this product, the customer states his on wish regarding height, after what the product is specially manufactured. This product is not useable anymore and therefor revocation is excluded.
As well as with individual product request via e-mail. All individually designed and manufactured goods are not subject to revocation. Our legal liability because of lack of quality remains untouched.

Cancellation policy

You have the right to revoke the contract within 14 days without the declaration of reasons. The revocation period is 14 days starting on the day you, or a third party that you declared to, and who is not the carrier, receive the goods.

To perform your right to revocation, you need to inform us

Grethenstrasse 54
50739 Cologne – Germany
CEO: Daniel Mestrum

Phone: +49 (0) 152/05895610
Fax: +49 (0) 221/5996031
E-mail: mestrum@md-livingdesign.de
Webpage: www.md-livingdesign.de
via an explicitly declaration (e.g. a letter via mail, telefax, e-mail) about your intention to revoke the contract. You can use the attached revocation form template, which is not mandatory.

For ensuring the revocation period it is enough to inform us about the performance of the revocation within the expiry of the revocation period.

Consequences of the revocation

If you recall this contract, we must send you back all the payments we received from you including shipment fees within a period of 14 days, starting at the day we receive your revocation. For the repayment, we use the same method of payment, that you chose for your transaction, unless something else was agreed with you; there will be no case in which you need to pay fees.

We can refuse the payment until we receive our goods back again, or you bring the evidence of that you send the goods back again.

You are supposed to ship the goods immediately back to Grethenstrasse 54
50739 Cologne
and in every case within a period of 14 days, starting on the day you informed us about your revocation. The period is kept, if you send back the goods before the period ends.

You must pay all costs regarding the shipment of the goods back to us.
You need to reimburse us for loss of value, if can we proof that the goods their texture, characteristics and functions are traced back to an inappropriate handling of you.

End of the cancellation policy.