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Here you find the frequently asked questions. If something is not clear, please contact us.
Who is my contact person, if I have a request to an order or just a general question?
Feel free to contact us via email to mestrum@md-livingdesign.de. Please describe your request and provide information as detailed as possible (order number, name, etc.).
To which address do I have to send my return?
Please send it to:
MD livingdesign
Grethenstraße 54
50739 Cologne – Germany
Who pays for the return?
The customer himself is responsible to pay all costs for a return.
What can I do, if I receive a damaged or bad delivery?
We try to provide every customer with our high-quality products. Nevertheless, sometimes it is possible to receive a bad delivery and we apologise if it happens. In case of a bad delivery, please send us an email with a picture or description of the damaged item to mestrum@md-livingdesign.de. We will handle your problem then as soon as possible.
To which account do I have to transfer the invoice price, in case I decided for advance payment as the method of payment?
Please transfer the invoice price to the following account:
Bank: Sparkasse Köln Bonn
Bank code number: 37050198
Account: 1933811059
IBAN: DE42370501981933811059
BIC: COLSDE33XXX
Which purpose do I have to name for the transfer?
As the purpose, you should use your order number as well as your last name, so that we can allocate your transfer to an order. With the payment receipt, you will receive a conformation email.
What can I do, if I received a wrong product?
We apologise in case we put the wrong product into your package and you received an item you did not order. In this case, please let us know by sending an email to mestrum@md-livingdesing.de. Our customer service will handle the return of the wrong products and will be responsible for the shipment of your original order.
Do I have to pay for any import duties for orders outside Germany?
Taxes incurred, import duties and customs duties are not taken over by MD livingdesign. More detailed information for the conditions of shipment, you can find here.
